Complaints Process
Cashmere Health acknowledges the rights of the patient outlined within the Health & Disability Commissioners Code of Rights.
Read more to find out how you can look to resolve an issue of concern to you
Opening Hours
Our practice is open weekdays based at our Centaurus Road surgery.
Out side of these days and working hours see After Hours
After Hours Care
To book an appointment phone our team, or use the links below
- If unsure of what type of appointment you need please call reception
Enrolling with Us
Currently only Dr Naveed Howey is taking new patients, for those living in the Cashmere Health zone.
Follow the link to the Enrolment Guide below for more information and to start the process
Read the following pages and,
- Download and complete the enrolment form
- Find 2 forms of Identification/ID, read more to check
- Bring forms and ID to the surgery when you come
Eligibility
Unfortunately due to the high number of patients only Dr Naveed Howey is able to accept new patients.
We realise the pressure on GP practices and manage our workload to enable us to care well for our patients. If other doctors start taking new patients we will update the status here
Payment Information
As per our terms of trade, Payment is required on the day of service. We accept payment with cash, EFTPOS, VISA or Mastercard. We do not accept American Express.
If you are concerned about payment
- Please talk to us at the time of your consultation
- We can assist you with options to manage your payments
Consult Fees
We are a provider to patients who are enrolled with our practice as a member of Pegasus Health. Our fees for enrolled patients are subsidised through Ministry of Health and vary depending on a number of factors.
For more information
Read more for detailed fee lists
If you are not enrolled please see Casual Fees list
Payment is due on the day of consultation
For full payment details see Payments page
Additional Services Fees
Cashmere Health like all Medical centres need to apply some extra charges to services
Unfortunately funding and subsidies are not enough for us to do all injections, tests and procedures free.
We would rather you were informed about these fees ahead of time, rather than shocked at the reception desk!
Please read more to see the full list and also the reduction in some cases for those with Community Services Cards
Nursing Services
At Cashmere Health, we provide comprehensive nursing services to ensure the best possible care for our patients. Our nursing staff play a critical role in assisting our physicians and other healthcare professionals in delivering top-quality medical care to all of our patients. Our nursing services are a critical component of our healthcare team, and we are committed to providing the best care possible to all of our patients. We invite you to learn more about our nursing staff and the services they provide!
At Cashmere Health, we provide comprehensive nursing services to ensure the best possible care for our patients. Our nursing staff play a critical role in assisting our physicians and other healthcare professionals in delivering top-quality medical care to all of our patients. Our nursing services are a critical component of our healthcare team, and we are committed to providing the best care possible to all of our patients. We invite you to learn more about our nursing staff and the services they provide!
Appointments
Appointments are an integral part in our practice and managing your care and support.
Depending on what needs to be covered, appointments can be arranged to suit.
A standard appointment is 15 minutes and generally allows time to cover an issue well.
If unsure of what you need, please contact reception
- Call reception
- Discuss with them what type of appointment you need
- Book appointment
- See links to optimise appointment time
Making an Appointment
Our team at Cashmere Health is committed to ensuring you can see your doctor or nurse for the care and support you need. Please call our reception team, or read more to find out what the best appointment is for you.
To book an appointment phone our team, or use the links below
If unsure of what type of appointment you need please call reception
Changing an appointment
Changing or cancelling an appointment needs to be done through Reception
It cannot be done through your Manage My Health portal
Please give 24 hours where possible so that the appointment can be used for another person.
If you need to make a change or cancel
- Please ring Reception
- Ideally give 24 hours notice to free appt for someone else
Cancelling an Appointment
We acknowledge that in some cases you need to cancel an appointment
If you need to cancel, please let us know as soon as possible!
By letting us know, we can more easily allocate the time to someone else
- Please advise as soon as possible
- Preferably at least 2 hours before
Optimising an Appointment
Time is really important when it comes to appointments. While we do our best to offer you our full attention, you can help by considering the following ideas…
Think ahead of time
When you book an appointment be clear about your needs
Try to be clear about your issues and concerns
Be honest with your doctor. They are not mind readers!
Repeat Prescriptions
A “repeat prescription” service is available to enrolled patients whose medical conditions are stable and unlikely to cause complications or side effects. This service is at the discretion of your doctor.
Are you needing a repeat?
Please call and speak with a nurse or order via ManageMyHealth.